Terms and Conditions

Terms of use

Our prices include:

All services specifically described in each itinerary.

Accommodation in the chosen hotel. In the event the hotel has to be changed for another of a similar category due to unavailability problems, such as change shall be duly notified in advance.

Our prices do not include:

Visa charges or handling passport charges or handling, meals (unless specified, baggage excess, airport taxes at specific destinations or any extra charge which is not specified in the itineraries.

 Card fees: Please note that a card fee will be applied automatically to credit card payment amounts

Master card & Visa: 2%


A 25% down payment at the time of booking is required. Full payment in advance is required to hold reservations made within 7 days from the commencement of the tour.

If any balance is not fully paid by the date specified, the company may cancel the tour without any refund whatsoever.

Prices shall be final and subject to no change once payment in full has been received.

If price increases or exchange rate fluctuations force a substantial and justified increase of the agreed upon price, and the customer is not willing to pay such an increase, all payments made will be refunded in full, less any applicable banking / administrative expenses fee.

The company reserves the right to change hotel bookings should there be no accommodation available. In such a case, an alternative available accommodation at higher or lower category hotels shall be provided. Should there be any cost difference; the price shall be adjusted accordingly.

In the event the tour is shortened or extended due to force majeure or unforeseeable circumstances beyond the company’s control, any related expense shall be the exclusive responsibility of the customers.


By the company:

The company reserves the right to cancel a tour with justified cause, under the following circumstances

Invalid information from user- In case the information provided by the user is misrepresented or request services is unauthorized, tripguruonline has the discretion to cancel the bookings without any prior intimation to the user. In such a case, any loss arising to the user due to the cancellation will not make tripguruonline liable for the same.

Force majeure-The traveler will receive a full refund, less any applicable banking fees and administrative expenses that may correspond as well as any cancellation charges on prepaid services if any.

If the required number of reservations has not been obtained for tips requiring a minimum number of travelers, a written cancellation notice shall be sent to the traveler, who will receive full refund, less any applicable handling and banking charges.

By the traveler: All requests for cancellation must be made in writing to the company. Cancellation received will be refunded in full with a deduction for administrative fee of Rs.500/-and airline penalties if any.


Claims must be made in writing and sent to the following email address:


 There will be no refund for unused services including transfers and hotel bookings.


The company is acting as an intermediary between traveler and service providers. Consequently, the company shall not be liable for any accident, damage, injury, delay or irregularity in the services provided nor for the luggage and other objects belonging to the travelers.

Company assumes no liability for hotel grading criteria or hotel. Tour packages and itineraries sent to travelers show hotel grades as officially assigned by local tourism authorities.

Company doesn’t guarantee the handling of baggage and personal items and travelers assume complete responsibility therefore. Travelers are therefore advised to obtain appropriate travel insurance coverage against the risk.

It is the traveler’s sole and exclusive responsibility to have all required documents for the trip. The traveler shall not be entitled to any refund if he or she fails to have a valid passport and any required visas according to the itinerary chosen. Expenses resulting from the failure will be paid by the traveler.

Maximum liability on the part of tripguruonline arising under any circumstances in respect of any services offered on the site shall be limited to the total refund of total amount received from the customer for availing the services less any cancellation, refund or other charges, as maybe applicable. In no case the liability shall include any loss, damage or additional expense whatsoever beyond the amount charged by TripGuruOnline for its services.

Tripguruonline is not responsible for any errors, omissions or representations on any of its pages or any links or on any of the linked website pages.

Any material and/or data downloaded or otherwise obtained through the use of the service is done entirely at user’s discretion and risk and tripguruonline will not be responsible for any damage to the consumer’s computer systems or loss of data that results from download of such material and/or data.

Right to refuse

TripGuruOnline reserves the right to not to accept any customer order without assigning any reason thereof.

TGO may at any time in its sole discretion reinstate suspended users.


TGO hereby expressly disclaims any implied warranties imputed by the laws of any jurisdiction or country other than those where it is operating its offices. TGO considers itself and intends to be subject to the jurisdiction only of the courts of NCR of Delhi, India.


Currency-All rates are quoted in INR or as otherwise indicated.

Payment options- The user can pay by cheque, direct deposit or credit card.

Travel insurance-It is important that you take out travel insurance. To get assistance for the same please mail us at helpdesk@tripguruonline.com.

Insurance shall be as per the terms and conditions of the insuring company. The user shall contact the insurance company directly for any claims or disputes.

Hotels- Check in and check outs timings vary according to the operator. If the customer wishes to extend the stay after the check out hour, he must notify at the reception and pay the relevant additional price directly to the hotel.

Group and incentive travel-As group rates are specifically contracted rates, they have different terms and conditions to standard holidays. Please ensure that these conditions are explained to you in case you are booking a group.

Quotations-All quotations are subject to availability of services quoted and are not guaranteed until the booking is confirmed and deposit received.

Proprietary rights

This web site is published and maintained by Avon India Pvt. Ltd. When you access, browse or use this Site you accept, without limitation or qualification, the terms and conditions mentioned before. When you access any website linked with TripGuruOnline or its affiliate, then such sub–site may have its own terms and conditions of use.

This Site is only for your personal use. You shall not distribute exchange, modify, sell or transmit anything you copy from this Site, including but not limited to any text, images, audio and video, for any business, commercial or public purpose.

You agree not to interrupt or attempt to interrupt the operation of this Site in any way.

All materials on this Site, including but not limited to audio, images, software, text, icons and such like, are protected by copyright under international conventions and copyright laws. You cannot use the Content, except as specified herein. You agree to follow all instructions on this Site.

If this Site contains bulletin boards, chat rooms, access to mailing lists or other message or communication facilities, you agree to use the same only to send and receive messages and materials that are proper and related thereto.

You are prohibited from posting or transmitting any defamatory, libelous, obscene, pornographic, profane, threatening or unlawful material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law.

Any material submitted to this Site may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used by TripGuruOnline anywhere in the world, in any medium, forever.

The terms of use may be revised from time to time, the customer is therefore, requested to be updated with the same.

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